Services
From analysis to implementation to stabilization.
Every stage of change, structured.
Business Analysis & Requirements Management
I serve as the bridge between business stakeholders and technical delivery teams. From initial elicitation through validated requirements, I ensure that what gets built is what the business actually needs — documented to governance standards and protected from scope erosion.
Deliverables: Business Requirement Documents, Functional Design Documents, process flow maps, data dictionaries, UAT test plans, traceability matrices.
Learn more →ERP & CRM Implementation
Full lifecycle implementation support for enterprise platforms including JD Edwards, Oracle, SAP, Microsoft Dynamics 365, and Workday. I manage the business side of implementation — requirements, configuration validation, integration testing, data migration oversight, and go-live readiness.
Deliverables: Requirements workshops, gap analysis, configuration specifications, integration test plans, cutover plans, post-go-live support.
Learn more →Supply Chain & Operations Optimization
Deep operational experience in procurement workflows, warehouse management, inventory control, and logistics. I redesign processes to eliminate waste, improve compliance, and prepare operations for system-driven automation.
Deliverables: Current-state and future-state process maps, SOP documentation, workflow redesign, KPI frameworks, operational readiness assessments.
Learn more →Virtual Backoffice
Ongoing senior analytical capacity for organizations that need structured support without full-time headcount. Ideal for growing companies, post-implementation stabilization, or teams navigating complex operational transitions.
Deliverables: Recurring analysis, reporting, process monitoring, documentation maintenance, ad-hoc strategic support.
Learn more →The engagement arc
Every engagement moves through the N3 Framework — N1 Needs, N2 Narrative, N3 Nurture — before any system change goes live.
- 01 · DiscoverN1 — NEEDS
Stakeholder elicitation, scope baseline, governance model, market and compliance intelligence. The N1 layer produces a signed requirements spine before anyone writes code or configures a system.
- 02 · DesignN2 — NARRATIVE
Future-state processes, integration design, UAT scenarios, and an operating narrative that aligns positioning, offer, and outreach with the execution model.
- 03 · DeliverN2 — NARRATIVE
Configuration validation, integration and UAT orchestration, data migration, and cutover planning — with a traceability matrix protecting every requirement through go-live.
- 04 · StabilizeN3 — NURTURE
Hypercare, defect triage, adoption analytics, and a handover to internal teams with documented runbooks and an agreed KPI pack.
- 05 · NurtureN3 — NURTURE
Recurring reporting, KPI tracking, launch planning, and a nurture loop that updates assumptions monthly — compounding intelligence instead of freezing it at go-live.
FAQ