North American Manufacturer
Manufacturing · PrivateChallenge
A USD $400M manufacturer was three months into an ERP replacement with no validated requirements document. Scope disputes between finance and operations were stalling configuration and budget was burning at $180K per week.
Approach
Reset the program on the N1 — Needs layer: stakeholder elicitation across 17 process owners, validated BRDs and FDDs, a data dictionary, and a traceability matrix linking every requirement to a business outcome and a test case. Change requests routed through a governed control board.
Outcome
Configuration restarted with a signed-off scope baseline. Go-live hit the revised date with a 2.8% post-UAT defect rate — versus the industry average of 18–22% — and zero Sev-1 defects in the first 30 days of hypercare.
Environment