About me

Bridging Business and Technology for Over a Decade

My name is Zied Youssfi, I’m a Senior Business Analyst with more than 10 years of experience helping organizations navigate complex digital transformations, ERP implementations, and supply chain optimization initiatives. My approach is simple: turn business complexity into structured, traceable solutions that drive measurable results.

What Sets Me Apart:

Most consultants come from either a pure technical background or purely business operations. I bring both. My career began in supply chain planning and operations management, giving me deep insight into how businesses actually run. I then evolved into business systems analysis and ERP implementation, allowing me to translate business needs into technical requirements that work in the real world.

This dual perspective means I don’t just gather requirements—I understand the operational impact of every decision, anticipate downstream complications, and design solutions that your teams will actually adopt.

Core Expertise:

ERP & CRM Systems: Deep hands-on experience with JD Edwards EnterpriseOne, Microsoft Dynamics 365 (F&O, Business Central, CRM), Epicor LumberTrack, Oracle Finance, Workday, SAP, and Oracle POS Xstore.

Supply Chain & Operations: Certified in Production and Inventory Management (CPIM), with proven expertise in demand planning, supply planning, S&OP, inventory optimization, distribution planning, warehouse operations, and logistics management.

Business Analysis & Requirements Management: Expert in eliciting, documenting, and validating business requirements across complex transformation initiatives. Skilled in creating Business Requirement Documents, Functional Design Documents, process maps, data dictionaries, and test plans that meet governance standards. I ensure that the scope doesn’t get easily trimmed to meet other projects metrics.

Change Management & Process Optimization: Trained in PROSCI Change Management and certified Lean Six Sigma Green Belt, I design change strategies that drive user adoption and sustainable results.

Integration & Data Management: Experienced in API design and testing, system integrations, data migration strategies, ETL/ELT pipeline design, master data management, and data governance frameworks.

Agile & SDLC Delivery: Proven ability to lead projects through full software development lifecycles, coordinate UAT, manage backlogs, and deliver solutions on time and within scope.

Industries I’ve Served:

Throughout my career, I’ve delivered results across diverse sectors, each with unique challenges and regulatory requirements:

Transportation & Public Sector: Led portfolio-wide system upgrade initiatives and transportation reporting transformations, managing complex stakeholder landscapes and ensuring compliance with governance frameworks.

Manufacturing & Forestry: Implemented ERP solutions and optimized supply chain operations for lumber manufacturing operations, managing mill mergers, scanner integrations, and automated workflows that reduced manual intervention across order management and invoicing.

Automotive & Tire Distribution: Conducted comprehensive supply chain analysis and supported Microsoft Dynamics 365 F&O implementation for global tire distribution operations, documenting over 50 functional requirements for inventory and procurement optimization.

Technology & Clean Energy: Redesigned procurement workflows and implemented role-based access controls for carbon capture technology companies, managing document migration and cross-departmental process alignment.

Financial Services & Pensions: Served as Business Analyst and Product Owner for automation initiatives, streamlining worksheet processing through Power Automate and delivering solutions that improved operational efficiency.

Healthcare: Led CRM migration initiatives for healthcare authorities, coordinating system upgrades and designing live dashboards for call center operations to monitor KPIs and performance metrics.

Education & Institutional: Supported Workday-Planon ERP integration projects, ensuring master data synchronization and leading testing efforts for asset management modules.

Retail & Consumer Goods: Implemented Oracle POS systems integrated with SAP for home furnishings retail operations, and led Microsoft Dynamics 365 CRM implementation for athletic apparel companies, including chatbot development and contact center digitization.

Food & Beverage: Led major enterprise transformation from legacy AS400 to JD Edwards EnterpriseOne 9.1 for food manufacturing operations spanning five facilities and 35 distribution centers.

Consumer Packaged Goods & Distribution: Contributed to province-wide Cannabis legalization project, reengineering supply chain processes, warehouse operations, and safety compliance systems for government distribution operations.

Industrial & Specialty Manufacturing: Designed LIMS integration with Oracle Finance for pellet manufacturing, ensuring seamless data flow between quality control, production, and financial systems.

Key Accomplishments:

Enterprise-Wide System Upgrades: Currently leading business analysis for a portfolio covering 15+ systems including telephony, ERP, database platforms, and GIS solutions—coordinating requirements across infrastructure, application, and cybersecurity teams while ensuring zero disruption to operations.

Legacy System Modernization: Successfully migrated Power BI reports to enterprise platforms and decommissioned legacy systems while maintaining operational continuity for major transportation authorities.

Process Automation at Scale: Designed and implemented automated workflows that eliminated manual intervention in supply chain operations, reducing order processing time and improving data accuracy across multiple systems.

Complex Data Migrations: Led LIMS migration and Oracle Finance integration, designing validation strategies that met audit-readiness standards and ensured complete data integrity.

Supply Chain Transformation: Established Integrated Business Planning frameworks and formal S&OP processes across multi-facility operations, improving forecast accuracy and executive decision-making.

Change Management Excellence: Applied PROSCI methodology to drive user adoption across major ERP implementations, developing stakeholder engagement strategies and training programs that ensured sustainable organizational change.

Governance & Compliance: Redesigned approval workflows with role-based validation and segregation of duties controls, enhancing governance while implementing RBAC models for 100+ users across enterprise systems.

Cross-Border Implementation: Managed JDE supply chain implementations across international facilities, coordinating offshore development teams and ensuring alignment with global business requirements.

Innovation in Customer Experience: Led chatbot implementation using Microsoft Power Virtual Agents, designing conversational flows that automated customer interactions and enhanced self-service capabilities for major retailers.

Entrepreneurial Solutions for Small Operations: Founded Next Logistics to deliver accessible TMS solutions for independent truck owners and operators. Developed complete end-to-end freight management framework for cross-border operations, building comprehensive operational datasets and providing virtual back-office support for dispatch, billing, settlements, and compliance. Designed optimized lane schedules that minimized deadhead miles and increased per-load profitability across Canada-USA routes.

Professional Foundation:

My career began in operations - as a Logistics Analyst, Supply Planner, and Supply Planning Lead managing production across multiple facilities and distribution centers. This operational foundation taught me how supply chains actually work, where bottlenecks occur, and what keeps operations leaders up at night.

I hold an MBA from University of Moncton (currently completing) and dual Bachelor’s degrees in Operations Management and Marketing. My certifications include CPIM (Certified in Production and Inventory Management), Lean Six Sigma Green Belt, and Microsoft Dynamics 365.

I’m fluent in English, French, and Arabic, allowing me to work effectively across North American, European, and Middle Eastern business contexts.

My Approach:

I believe organizations should focus on running their business, not wrestling with technology decisions they’re not equipped to make. My role is to create a clear bridge between your business operations and technical delivery—ensuring every project stays aligned with scope, timelines, and real business needs.

I don’t just document what you ask for. I challenge assumptions, identify gaps before they become problems, and design solutions that consider the full operational lifecycle. Whether it’s a complex ERP implementation, supply chain optimization, or digital transformation initiative, I bring structure, clarity, and accountability to every engagement.

Let’s Talk:

If you’re facing an ERP implementation, struggling with process inefficiencies, or need someone who can speak both business and technology fluently, I’d welcome the opportunity to discuss how I can help.

Email: youssfi.zied@gmail.com

Phone: (+1) 778 840 9126